We take great care in preparing every JK & Co gift and want both you and the recipient to love what arrives.

Damaged or Incorrect Items

If your order arrives damaged, faulty or is not what you ordered, please contact us as soon as possible at jkcogifts@gmail.com with your order number and, where possible, photographs of the item and packaging. We’ll work with you to put things right.

Change of Mind

Because our gift boxes are carefully curated and may contain food, beverages, body-care products or other items that cannot always be resold once returned, we do not generally offer returns or exchanges for change of mind.

If you have made a mistake with your order, please contact us as soon as possible. If your gift has not yet been prepared or dispatched, we’ll do our best to help.

Returns

Please contact us before returning an item so we can provide the appropriate instructions. Items should not be returned without first contacting JK & Co.

Refunds

Where a refund is approved, it will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

Your Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Need Help?

Please contact us at jkcogifts@gmail.com and we’ll be happy to help.